FIELD SERVICE, TROUBLESHOOTING & REMOTE COLLABORATION
The perfect human–AI collaboration in the field.
UnfoldXR brings AI and augmented reality powered intelligence directly to field service operations anytime, anywhere.
With UnfoldXR, reduce delays and resolve issues faster in the field
Delays and misdiagnosis in time-critical tasks impact uptime and costs
Fragmented tools like calls, manuals, and manual reporting slow teams down
Distributed problems with centralised expertise create operational gaps
Resulting in downtime, repeat visits, and rising service costs. UnfoldXR unifies the entire lifecycle — assign, diagnose, collaborate, and report, delivering faster resolution and consistent performance.
THE UNFOLDXR INTERVENTION
UnfoldXR brings AI and augmented reality to the 80% deskless workforce operating in the field. Instead of relying on memory or delayed guidance, technicians receive structured, real-time support at the moment of troubleshooting.
From escalations to collaboration to execution - the whole process becomes seamless. Knowledge and expert advice becomes accessible at the moment of work. With three versions designed for different stages of operational maturity
UNFOLDXR AUGMENT
UNFOLDXR EMPOWER
UNFOLDXR EDGE
CAPABILITIES THAT POWER TROUBLESHOOTING & FIELD SERVICE
INTELLIGENT TICKET ROUTING & ROSTERING
Automatically assigns service tickets based on skills, availability, priority, and location. This reduces delays in allocation and ensures faster response times. A high-priority breakdown is routed to the nearest qualified technician without manual intervention.
CONTEXT-AWARE FIELD GUIDANCE
SMART SCAN DIAGNOSTICS
AI-GUIDED ASSISTANCE
LIVE REMOTE EXPERT COLLABORATION
FULL ASSET & SERVICE HISTORY ACCESS
OFFLINE-READY EXECUTION
EVIDENCE CAPTURE & AUTOMATED REPORTING
CONTINUOUS KNOWLEDGE IMPROVEMENT
DEVICE-AGNOSTIC DEPLOYMENT
Automatically assigns service tickets based on skills, availability, priority, and location. This reduces delays in allocation and ensures faster response times. A high-priority breakdown is routed to the nearest qualified technician without manual intervention.
Business Results You Can Measure
Reduced Mean Time To Repair (MTTR)
AI-guided diagnostics and structured troubleshooting workflows accelerate fault identification and resolution. Technicians spend 50% less time searching through manuals and SOPs.
Higher First-Time Fix Rates
Guided service workflows and contextual assistance improve diagnostic accuracy, driving a 40% increase in first-time fix rates and reducing unnecessary repeat visits.
Lower Escalation & Rework Costs
Live AR-based expert collaboration minimizes the need for physical expert dispatch. Organizations report up to 50% fewer repeat visits and reworks, lowering travel and escalation costs.
Improved Technician Productivity
AI-assisted decision support and optimized scheduling improve field team efficiency by 30%, ensuring better workforce utilization and faster service cycles.
Reduced Downtime
Faster troubleshooting, intelligent workflows, and predictive insights reduce service delays and prevent up to 50% of common operational errors, minimizing overall disruption.
Higher Customer Satisfaction
Quicker, more accurate resolutions increase service reliability, resulting in 30% higher customer satisfaction due to faster turnaround and improved service quality.
ONE AI PLATFORM, ANY INDUSTRY
UnfoldXR enhances skilled operations, on-ground executions & real-time decision-making
DEVICE & DEPLOYMENT
MOBILE PHONES, TABLETS, AND SMART GLASSES
FROM LIGHTWEIGHT FIELD-READY DEVICES TO ADVANCED AR SYSTEMS
SCALES ACROSS REGIONS, TECHNICIAN VOLUMES, AND SERVICE COMPLEXITY
ONE PLATFORM FROM TICKET TO RESOLUTION
UnfoldXR unifies diagnostics, expert collaboration, field execution, and reporting into one continuous system. By embedding AI and augmented reality into troubleshooting workflows, it removes delays between field teams and central expertise.
This is the future of field service faster resolution, smarter collaboration, and fewer repeat visits.
Resolve issues the first time. Every time.
Empower your field teams with intelligence at the moment of service.