October 21, 2026 • 2 min reading
[NOIDA, 12th October 2026]: Examining how organisations should approach AI adoption across frontline industries, Ankush Jagga, Co-founder and CEO of UnfoldXR, has authored an expert piece for Express Computer, a leading online publication covering the recent AI wave in technology, enterprise IT and digital transformation.
In the article, “The ethics of AI: Protecting jobs while boosting productivity”, Ankush Jagga argues the next phase of AI adoption will depend not simply on how much work can be automated, but on how effectively AI can augment human capability as his two decades of experience in working with frontline workers in the learning domain and delivering business impact, has given him insights into how technology transformations fail without human acceptance at enterprise level.
Ankush Jagga explores why workforce trust will become a critical factor in AI adoption as it now is moving beyond dashboards and back-office systems into manufacturing floors, field service environments and other frontline workplaces. Employees will increasingly interact with AI as part of their everyday tasks and the same support is required and expected in their work environment.
The article highlights several key themes:
AI as a skill multiplier: AI can help less experienced workers access contextual guidance and perform increasingly complex tasks.
Trust as an adoption factor: Workers need clarity around how AI is being used, particularly around monitoring, data and decision-making.
Human judgement remains critical: AI can support decisions while leaving room for contextual judgement and human override.
AI can address the skilled workforce gap: As industries face shortages of experienced technical workers, AI can help organisations scale expertise.
Ethics extends to the workplace: Responsible AI also means considering the everyday experience of the people working alongside these systems.
“The future of work is human capability, not replaced but augmented by artificial intelligence,” said Ankush Jagga, Co-founder and CEO, UnfoldXR.
With the aim to bring AI support for 8 million deskless workers, Jagga started his entrepreneurial journey with UnfoldXR back in 2025. UnfoldXR brings AI powered intelligence combined with computer vision technologies at the frontline to support workers performing critical tasks without error and confidently.
The piece comes at a time when organisations are moving AI beyond experimentation and into operational environments, raising a larger question around what successful AI adoption will look like for the people actually using these systems.
Read the full expert piece in Express Computer: https://www.expresscomputer.in/guest-blogs/the-ethics-of-ai-protecting-jobs-while-boosting-productivity/136389/
UnfoldXR is a next-gen SaaS platform that combines AI and augmented reality to enable smarter task execution, real-time collaboration, knowledge capture, and performance intelligence for deskless teams. Designed for industries including manufacturing, logistics, retail, healthcare and field service, UnfoldXR enables workers to perform complex tasks with greater confidence, consistency and efficiency.